Who we are | Experience Nature Pty Ltd

ABN 25 160 380 245

Our website address is: https://experiencenature.com.au

These terms and conditions apply to all our bookable events, on demand tours, experiences and tent hire – all services advertised on our website and in our marketing material such as tour brochures.

BOOKING TERMS AND CONDITIONS
Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Experience Nature Group are accepted and are as follows:

BOOKINGS AND QUOTES
Enquiries can be made at hello@experiencenature.com.au
Bookings can be made at experiencenature.com.au, nominated travel agents, wholesalers and ITO’s and through Destination Southern Highlands – southern-highlands.com.au/events.

Bookings and final reservations are subject to availability.

The completion of a questionnaire before attending relevant activities is to allow organisers to arrange your itinerary appropriately for the right fitness level as well as have appropriate medical information on file should a situation arise that requires this information. This information is all confidential.

The accommodation can only be occupied by those guests for whom it has been booked as per the booking confirmation email. Transfer to another party is acceptable, with the consent of the organisers.

To book accommodation you must be 18 years and over.

Experience Nature Group regrets that it is not possible to refund completed bookings unless the event is cancelled by the Experience Nature Group, except as required by law or in accordance with the LPA Ticketing Code of Conduct. Exchanges are only permitted to another future event or experience date of the same event unless you cancel within the allocated time frame. Any exchanges must be made at the original point of sale and may be subject to exchange fees.

DEPOSIT
A minimum 50% deposit is required to secure and confirm your booking and ideally will be paid within 24 hours but will only be held for a maximum of 7 days. Payment of deposit indicates acceptance of the booking Terms & Conditions.

FINAL PAYMENT
The balance of payment must be received at least 30 days prior to the arrival date (or as indicated in your booking details).
For bookings made inside 30 days prior to check-in, full payment is required at time of booking.
If deposit or final payment is not received by the due date, Experience Nature Group reserves the right to cancel the booking. In this instance the deposit will not be refunded.

SECURITY DEPOSIT FOR ACCOMODATION OR TENT HIRE
Credit card details will be required at time of booking and may be used to cover incidental items such as (but not limited to) any breakages, damage or losses incurred during your time with us and cleaning charges which could be deemed to be in excess of the normal level of cleaning.

Any claims will be automatically deducted from the credit card, and you will be notified at the time. Credit card details will be destroyed after the departure clean and inspection of the property, if no claims are to be made.

PAYMENT OPTIONS
Payments are accepted by Visa or MasterCard or Amex only via the website through STRIPE who has the highest level of cyber security. We do not keep your credit card details on file.

Credit card payments fees and GST where applicable are included in the quoted price.
All payments are only accepted in AUD dollars.
Payments can be accepted via Direct Deposit.

RATES & CHARGES
Rates quoted are in Australian dollars.
GST is not applicable for food only events but is applicable for all other activities including tours and glamping.

Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking.

CANCELLATION TERMS & CHARGES
The following cancellation fees will apply.
If the guest cancels their stay more than 30 days prior to the commencement of the stay only 25% of the entire booking will be retained plus a $55 GST inclusive administration fee.

If the cancellation is less than 30 days but still 7 days prior to the agreed check in date, 50% of the entire booking tariff will be retained unless the event, experience or accommodation is re-booked for a future date and is to the same monetary value.

If the cancellation has been received within 7 days and the full tariff has not been paid, any outstanding funds for the booking will be debited from the guest’s credit card.
Notification for the cancellation must be in writing either by SMS or email and confirmed delivery is the responsibility of the guest.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests to exceed that which the booking has been made for.

CHECK IN & CHECK OUT
Your Experience Nature Group booking starts at the agreed check in and check out time as listed on your itinerary or event booking.

LINEN
Your Bell Glamping Tent will be fully provisioned with quality linen, (sheets, pillow cases, towels) and/or a signatory pamper pack.
A replacement cost will be incurred for any linen that is permanently stained by, but not limited to, hair dye, bleach, fake tan, permanent ink.

SMOKING
There is a STRICT non-smoking policy at Experience Nature Group venues, across all activities and in tents. It is prohibited under the terms of management of the event and any evidence of smoking will result in a termination of your booking. Where possible we try and provide a designated smoking area.

TEA LIGHTS AND CANDLES
Use of tea lights, candles or open flames of any type is strictly prohibited in and around any and all tents or similar structures.

FORCE MAJEURE
While every effort will be made by Experience Nature Group to carry out any booking accepted, the full performance of a booking is subject to variation or cancellation by the company consequent upon an Act of God, war, fire, flood, storm, gales or tempest.

PETS
Experience Nature Group are all non-pet event and experiences unless otherwise stated.

PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the property and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled, loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR
We would hope that all behaviour across the Experience Nature Group events and experiences keeps in mind the needs and enjoyment of others. We come together to immerse ourselves in great adventures, great food and wine, great camaraderie, and at all times respecting and appreciating each other and the environment we’re in.

BREAKAGES AND DAMAGES
Your accommodation should be kept in the condition presented on arrival.
Damages or breakages of furniture or furnishings should be reported to the Experience Nature Group team immediately.
Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card.
Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card, or deducted from the guest’s refundable deposit.
Experience Nature Group should be informed of any problem or complaint as soon as possible so as to rectify the situation as quickly and as efficiently as possible. Guests are asked not to tamper with any power, electrical or other equipment and rather to contact the Experience Nature Group.

COMMERCIAL USE
Experience Nature Group Venues are often private properties and are not to be photographed or filmed for commercial use without prior consent. The only exception is film/TV shoots by prior arrangement.

OUT OF BOUNDS
There are some areas of our venues which are not accessible to Experience Nature Group event and experience goers. These areas will be clearly marked as they are of historical significance or pose a safety risk.
No part of any relic/property should be removed as a souvenir or memento.

LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

RUBBISH AND WASTE
All rubbish and waste is to be placed into the bins provided at our events and experiences. We encourage recycling and always leave nature as we found it, rubbish free.

EMERGENCIES
Our tour guides are fully accredited and remote area medi-vac trained. All injuries which require attention, a doctor or ambulance should be reported to your guide, your host or Experience Nature Group staff, immediately.
A manual detailing evacuation of the site because of extreme weather conditions will be provided either in every tent or in designated places around the site.

BREACH OF TERMS AND CONDITIONS
You agree that, should you or your guests breach any of the terms and conditions:

1. You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card as payment of that loss or damage.
2. We may ask you to leave the festival without notice

Payment of deposit or full payment constitutes acceptance of these terms and conditions.

The terms and conditions of booking are subject to change without notice.

©Experience Nature Pty Ltd 2022 | Terms & Conditions